Terms Of Service

Prices

• All prices shown include VAT and are correct at time of publishing and are subject to change without prior notice.
• Prices do not include Shipping or Installation fees.

Discount Codes

• We reserve the right to withdraw discount codes at any point, even if an order has been processed.

VAT

• VAT is charged at the current rate of 20% to customers within the European Community.
• For VAT Registered customers within Europe, you will need to order by e-mail as our online store does not have the facility to process and validate VAT numbers.

Payment

• We accept Visa & MasterCard credit cards via PayPal only.
• We also accept VISA Debit, MasterCard Debit and Switch debit cards via PayPal only.
• For card payments we will require the full card number, expiry date, issue number and card holders full statement address details.
• For sales in excess of £100, we can only deliver to the statement address of the cardholder unless you have passed 3D Secure or Verified by VISA.
• We also accept bank transfers, please contact us for our bank account details.
• Cheques are no longer accepted.

Our Right of Cancellation

• If for reasons beyond our reasonable control we are unable to supply the goods, we may cancel the agreement at any time before delivery.
• Any sums paid will be refunded in full.
• We shall not be liable for any other loss or damage arising from such cancellation.

Dispatch and Delivery

• Weekday cut off time for same day dispatch on stocked items is 14:00 (GMT/BST).
• Please contact us on 01793 228485 to confirm stock availability if you need urgent dispatch.
• Late same-day dispatch may sometimes be possible if arranged in advance.

Stock

• Our website does not display stock levels and items are not directly held in stock.
• Please contact our sales team if you require delivery by a specific date.
• Do not book professional fitting until goods have been received and checked.

Overseas Customers

• We don’t accept orders outside the United Kingdom.

Returns Procedure

• Returns must be requested within 7 working days of delivery.
• A Returns Notice Number must be obtained before returning goods.
• A copy of your invoice must be included with all returns.
• Items without a Returns Notice Number will not be refunded.
• Used, fitted or installed parts will not be accepted.
• Returned goods must be in resalable condition.
• Return shipping costs are the customer’s responsibility.
• VAT and import duties on returns will not be covered.

Finance / Credit

• All applications are subject to credit and identification checks.
• 0% interest free finance is available on selected purchases.
• Goods must be delivered to the billing address on the finance application.

Further Terms and Conditions

• Special order parts cannot be returned unless faulty or incorrectly described.
• Orders returned within 7 working days will be credited in full.
• Late cancellations may incur a minimum 25% handling charge.
• Damage or shortages must be reported as soon as possible.
• All returned items must be in original, resalable condition.
• Modified items will not be credited.
• Painted products must be trial fitted before painting.
• Wheel nuts must be checked after 25 miles following workshop fitting.
• Advisories on invoices may include legal requirements.
• Exchange units may be refused if unserviceable.
• Surcharges on rebuilt items are refunded only if accepted by the supplier.
• All goods remain property of VGS Performance until paid in full.
• No labour claims are accepted.
• Warranties are non-transferable.
• Manufacturer inspection may be required for warranty claims.
• A valid invoice is required for any warranty consideration.
• No returns accepted after 14 days from delivery.
• Old parts left after installation may be disposed of after 5 business days.
• Shipping of old parts can be arranged upon request.